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Your Agreement Part 1

How It Works

What You Are Getting

What You Can Do

What You Can’t Do

September 2011 Version

 

1.      What is this Agreement all about?

This Agreement is a legal document and it is legally binding on you and us (Global Gossip). In it you will find information you need about what you can do and can't do with your Global Gossip mobile and what it costs and what you are legally obliged to do and not do because you have an Australian Mobile Service. You can get a copy of this agreement by downloading this document or by phoning 1300 73 83 53 (Customer Service).

 

2.      What am I agreeing to and when does it start?

You Agreement with us includes everything in this document and any other document that this document talks about or refers to.

As soon as you activate your Global Gossip SIM to access the Global Gossip Mobile Services, you agree to all the terms and conditions contained in this document, the document called "Your Agreement Part 2 - Charges and rates and things that relate to the charges and costs" and any other document that is referred to in this document. This Agreement starts when you activating your Global Gossip SIM.

 

3.      What is Global Gossip Mobile Service

yourGlobal Gossip mobile service is a mobile telecommunications service. You can find out what it can do and can't do by reading this document.

 

4.      Will it work everywhere and all the time?

No. No mobile service is perfect and we don't tell you that ours is. It is not free from faults or interruptions and it is only usable in the areas covered by Vodafone's service. Some of the things you can normally do with this service you will not be able to do if the person you are communicating with isn't in an area where they can receive that service or isn't using a device or carrier service that will receive that service.

 

5.      What is the coverage of Global Gossip's Mobile Service?

Global Gossip's Mobile Service is available in the Vodafone Network Coverage Area. For the latest information on coverage, visit the Vodafone Australia website at www.vodafone.com.au/coverage.

 Who provides Global Gossip's Mobile Service?

Global Gossip's Mobile Services are provided by Global Gossip Communications Pty Ltd and not Vodafone and, except to the extent required by law, Vodafone is not liable to you in respect of any of Global Gossip's Mobile Services and you undertake to make no claim against Vodafone in respect of any Global Gossip services.

 

6.      What CAN I do with my Global Gossip Mobile Service?

a)       You can make calls from your mobile phone to both mobile phones and landline phones in Australia and overseas (International calls)

b)       You can receive calls

c)       You can send and receive data and text messages (SMS) and multimedia messages (MMS)

 

7.      What CAN'T I do with my Global Gossip Mobile Service?

a)          You can't use the Mobile Service (and you can't allow any other person to use the Mobile Service) for an improper or illegal purpose;

b)         You can't use the Mobile Service or to send anything that is indecent, defamatory, abusive, unsolicited and commercial in nature, illegal or deceptive;

c)          You can't use the Mobile Service in a way that interferes with other customers of Global Gossip or Vodafone;

d)         You can't re-sell or re-supply the Mobile Service or the SIM to any other person, organisation or Body Corporate;

e)         You can't use Global Gossip Mobile Services outside Australia (for any international roaming).

If you do any of these things we can terminate the Service. In some cases we may also tell the police and you may be charged with an offense.

These are not the only special legal requirements there are others further in this Agreement which binds both you and Global Gossip.

 

8.      Are there other things I cannot do with my Global Gossip Mobile Service?

Yes. Here are some of those things and you will find other things elsewhere in this agreement:

a)       You can't make or receive calls to or from satellite services

b)       You can't make calls to a number that automatically calls a second number or connects to a second service (what is called a "redialling service" such as a phone card service). The only exception to this is accessing your Global Gossip Mobile Service Voicemail

c)       You can't use this Service for business or commercial purposes

d)       You can't make conference calls or multi party calls

 

9.        How do I activate my SIM?

When you obtain a Global Gossip prepaid SIM you can activate the SIM in two ways: online or by calling Customer Service on 1300 73 83 53. You must have a valid ID to activate your Service. Your Global Gossip SIM will be connected to a Global Gossip Card to which you will need to add credit in order to use your Global Gossip SIM and the Mobile Services.

 

10.    What is the Global Gossip Card and how does it work?

The Global Gossip Card is your way of paying for your Global Gossip services; it allows you to use the Global Gossip Mobile Services providing there is money stored on the account. It has a unique serial number and PIN and by adding credit to your Global Gossip account you can pay for Global Gossip internet access, access to the Global Gossip calling card platform or Mobile Services on your Global Gossip SIM. This agreement does not contain information about Global Gossip internet access or the calling card platform. That information can be found at www.globalgossip.com.

 

How do I Top-up my Global Gossip account?

1.       Online at globalgossip.com (you will need a credit card)

2.       By text message (SMS) to 0410 467 747 (0410 GOSSIP). You will need to go to globalgossip.com and top-up your account first or contact Customer Service to set up this service. Text "TOPUP XX YYYY" to 0410 467 747, where "XX" is the recharge amount and "YYYY" is the last four digits of your credit card.

3.       At any Global Gossip store or hostel with Connect internet access. For Connect locations please check globalgossip.com/locations

4.       At any epay location throughout Australia

5.       By calling the Customer Service either 1300 73 83 53 or 126789 from your Global Gossip mobile phone

We will not accept a recharge of your account that would lift your balance to more than $9,000.

 

11.    How long does credit last when I Top-up my account?

Your credit will last 180 days from the last use or Top-up. As long as you use your account for one of the Global Gossip Services during that time, the 180 days will start from that last time you have used the account to pay for a Global Gossip Service or Top-up the account with more credit. If you do not use the account for 180 days you will lose whatever credit remains on the account. 180 day credit expiry applies only to internet, phonecard and PAYG mobile credit. If you use credit to buy an Animal Pack that Animal Pack will last 30 days from the date of purchase. Animal Packs are explained in "Your Agreement Part 2 - Charges and rates and things that relate to the charges and rates".

 

How do I make International Calls?

You can make International calls by dialling 0011 or + from your mobile and then dialling the number. To access International calls you must have Caller ID (also known as CID or CNID) activated on your mobile device.

Sometimes your International calls may not be successful due to carrier restrictions and international carrier issues and we may not have any control over the quality of this service. In these circumstances and you accept that Global Gossip is not responsible for these call failures.

 

Other Important Things you Need to Know, Understand and Agree To

12.    What happens if my Global Gossip account has no credit or goes into a negative balance?

If your Global Gossip account doesn't have enough credit for you to use a Mobile Service, you will not be able to use that service or the service may be cut off before you finish using it. If we have allowed you to have a negative balance on your Global Gossip account, as soon as you Top-up your Global Gossip account, any credit amount will be used to pay us back and bring that negative balance into credit again before you will be able to use any of the Global Gossip Services.

 

13.    What happens if I lose my Global Gossip Card or my PIN?

You are responsible for the security of your Global Gossip Card and/or your PIN. Global Gossip does not accept any responsibility whatsoever or under any circumstances for the security of your Global Gossip Card or your PIN. Any person with knowledge of your PIN or in possession of your Global Gossip card can have access to your personal information, can use the credit on your account to access the internet, make international calls or use any service attached or associated with your account.

You accept and understand that Global Gossip may make changes to personal information on behalf of any person or persons in possession of a PIN or Global Gossip Card, and/or permit any person or persons in possession of the PIN or Global Gossip Card to access any of the associated services. You understand and accept that Global Gossip can and will reasonably assume that possession of the Global Gossip Card or PIN may constitute ownership of the account and any associated funds. Should you reveal your PIN to any other person you are deemed by Global Gossip to have authorised that person to have access to and manage your credit, account and all other Global Gossip services with you.

If your Global Gossip Card has been lost or stolen or that some person has gained knowledge of your PIN, you must tell us straight away or as soon as you become aware of it. Providing we can prove your identity by other means (which must include a valid photo ID such as a current passport or current driver's license), we will give you a new Global Gossip Card or PIN and transfer all the associated credit and services, at your written request, to your new Global Gossip account. Global Gossip may charge for the administration costs involved in doing this for you.

 

14.    Can we change our charges and rates?

Yes we can. We can change some of the charges and rates from time to time. We will try our best to give you 30 days notice of changes to charges and rates. Also, sometimes, you may be eligible to be a part of a special promotion or offer. Whether you can be a part of a special offer or promotion will depend on that offer's terms and conditions which you will be able to find at www.globalgossip.com.

 

15.    Can we make changes to your Agreement?

Yes. We can make changes to the charges and rates, expiry periods and features of the Mobile Service and the way the Mobile Service works.

 

16.    How do we notify you of changes to our Agreement?

If we make any changes to your agreement with us, we will tell you of the changes to the agreement either by putting a notice on www.globalgossip.com that there is a change to the Agreement, by emailing you, or by sending you a text message (SMS).

 

17.    Do I have any other obligations?

Yes. There are certain things you must agree to in addition to the "Can Do" and "Can't Do" listed above.

a.        You must pay us all the Charges (and taxes) incurred by using the Mobile Service via Your SIM card, even if those Charges are incurred by someone else (with or without Your knowledge and/or consent).

b.       You must provide us with a valid email address and notify us of any changes to that email address.

 

18.    What do I need if I am using 3G/GPRS?

You will need a compatible handset or device to use 3G services and GPRS such as Mobile TV, Full Track Music downloads and some games, PXT and Video PXT, Video Calling and other special services. You will also need to be within certain coverage areas to use these services. Certain services, such as video calling and PXT also require the person you are calling to have a compatible handset and be within certain coverage areas. Some special services may not available. Limited content is available with 2G and 2.5G handsets. Global Gossip reserves the right to modify or withdraw advertised content services at any time without notice.

You are responsible for all equipment and software necessary to use the GPRS or 3G network as well as for the security and integrity of any information that you transmit or receive. Neither Global Gossip (nor any of its related Bodies Corporate) nor Vodafone (nor any of its related Bodies Corporate) have any responsibility whatsoever for the material, data or information you transmit or receive and that you transmit and receive such material at your own risk.

You accept and acknowledge that neither Global Gossip (nor any of its related Bodies Corporate) nor Vodafone (nor any of its related Bodies Corporate) checks or is obligated to monitor the content of information or material available from the GPRS or 3G network or the internet, and that neither Global Gossip (nor any of its related Bodies Corporate) nor Vodafone (nor any of its related Bodies Corporate) are liable for loss suffered by you or any other person as a result of using information or material obtained using the GPRS or the 3G network on the internet, including, but not limited to, loss caused by a virus.

 

19.    What if I lose my SIM or it is stolen?

You can ask us to block Your Mobile Phone at the same time, or within one month after, you tell us that your SIM card has been lost or stolen. If we block Your Mobile Phone it will not be able to be used on the Vodafone Network to make or receive voice calls (except calls to emergency "000" and "112" numbers); or send or receive TXT messages, MMS or Video or Content or any other of the Global Gossip mobile Services.

We will block Your Mobile Phone if you ask us to. BUT we will not block Your Mobile Phone if we know the handset shares an international mobile equipment identity (IMEI) number with another mobile handset or device connected to the Global Gossip or Vodafone Network; or if to do so would adversely impact upon another person's use of the Service.

We will tell you if we will not block Your Mobile Phone.

You can ask us to unblock Your Mobile Phone that you previously requested us to block, or unblock Your Mobile Phone where it has been blocked as a result of our blocking another Customer's mobile handset or device with which it shares the same international mobile equipment identity (IMEI) number, provided that you have lawful possession of Your Mobile Phone.

Mobile handset and device blocking always has technical limitations. This means that there may be a delay between the time that you request Your Mobile Phone to be blocked and the time that the block is put in place.

We may block any mobile handset or device that you use on the Global Gossip Mobile Service that is not an Approved Standard Mobile Device.

We may also block any mobile handset or device that we reasonably believe (based on your usage pattern) that you are using to resell the Service. This will mean that the device is not able to be used on either the Global Gossip or Vodafone Networks (except calls to emergency "000" and "112" numbers).

 

20.    Can we lock your Handset

We can lock a Mobile Handset that we sell to you to the Vodafone network. If we lock a mobile handset to the Vodafone network, that mobile handset will only be able to be used to make or receive voice calls (except calls to emergency "000" and "112" numbers) or send or receive text messages on the Vodafone Network. To be able to use the mobile handset on another telecommunications network the device must be unlocked.

 

30.    Can I port my phone number to another carrier?

Yes, you can port your mobile phone number to another Mobile Service carrier or registered mobile service provider. However, we may charge you an administrative fee. These charges are listed in the "Your Agreement Part 2 - Charges and rates and things that relate to the charges and rates" and there must be enough credit on your Global Gossip Card (account) to cover this fee and any outstanding costs incurred on the service.

 

Can I deactivate my Call Line Identification?

Yes, you can deactivate your Call Line Identification in certain circumstances as described here. Your Mobile Number will be sent to, and will be visible on the screen of, the phone of each person you make a voice or data call to, unless you deactivate Call Line Identification either through a function on your Mobile Phone (if it has the necessary technical capability); or on a call-by-ball basis, by dialling 1831 before you dial a number.

Should you deactivate your Call Line Identification, you may not be able to make International Calls on your Mobile phone.

Even if we deactivate your Call Line Identification, your Mobile Number will be sent to, and will be visible on the screen of, the phone of each person you send a TXT message, MMS or Video message to, and that the sending of your Mobile Number with TXT messages, MMS or Video message cannot be deactivated.

 

31.  What is the term of your Agreement and how can it be terminated?

Your Agreement ends when:

1.       it is terminated by us or by you in accordance with the Agreement; or

2.       disconnection by you; or

3.       when you do not recharge or use your Global Gossip SIM and/or Global Gossip account for any service for a period of 180 days and we disconnect your service

4.       when you notify us in writing that you are terminating the agreement and you must give us at least 7 days notice

5.       you port your phone number to another carrier or mobile service provider

whichever of these comes first.

We terminate this Agreement with you immediately and without giving you any notice or suspend the Mobile Service, Animal Pack or any feature of the Service or Animal Pack, in a number of cases including but not limited to:

1.       If you fail to pay us the Charges;

2.       You are otherwise in material breach of this Agreement which you fail to correct within 7 days after we request;

3.       If we believe you are using the Mobile Service to commit unauthorised or unlawful activities.

4.       We believe you to be reselling the service

5.       If you port your phone number to another carrier or Mobile service provider

6.       If you do or attempt to do any of those things we have listed in this agreement with you that we have said you CAN'T do

7.       We may also terminate the Agreement by giving you a reasonable notice (at least 14 days)

If the Agreement is terminated (either by you or by us), you may continue to use any credit on your Global Gossip Card for other services such as internet access or phone card access unless your Global Gossip Card has also been terminated. For conditions relating to the use of the Global Gossip Card refer to globalgossip.com. You agree and accept that credit you place on your Global Gossip account will NOT be refunded in any circumstance, other than those circumstances required by law, regardless of the availability of, or termination of any of the Global Gossip services.

 

32.  Can my service be suspended or limited without notice?

In addition to the conditions noted above where we can terminate your Agreement, there are other circumstances where we may limit, suspend or terminate the service without notice. Although we will try to give you as much notice as is reasonably practicable, we may, in the circumstances set out in below immediately (and without notice) suspend or limit the Service (or any feature of it) for any period we think is reasonably necessary; or terminate this Agreement.

The circumstances where we can suspend or limit the Service or terminate this Agreement are if you:

1.       fail to pay us the charges, provided that we will not terminate the Agreement for failure to pay us the charges unless we have first sent You a notice warning You of this consequence and you fail to pay us the charges within the period specified in the notice;

2.       are in breach of this Agreement for some reason other than those set out elsewhere in this clause, and where such breach can be corrected, you fail to correct the breach within 7 days of us requesting you to do so;

3.       access the Service with a mobile handset or device other than an Approved Standard Mobile Device (without our agreement in writing) or with a SIM Card that we have not approved;

4.       port your Mobile Number from the Global Gossip Mobile Services to the network of another Carrier or another Mobile Service Provider within the Vodafone Network in which case we must comply with our obligations under the Act and the Numbering Plan in relation to mobile number portability; and you will be responsible for any costs incurred in porting your Mobile Number including, but not limited to, our administrative fee;

5.       do not use your Mobile Service for 180 days

6.       become Insolvent; or

7.       die, or if you are a partnership, the partnership ceases

We can also suspend or limit the Service or terminate this Agreement if we reasonably believe that:

1.       the use of the Mobile Service (or any feature of it) by you or any other person is or might damage, impair or interfere with the Global Gossip Services, or the Vodafone Network or any of our other systems or equipment;

2.       the Mobile Service (or any feature of it) is being used to commit unauthorised, criminal or unlawful activities;

3.       the Mobile Service (or any feature of it) is being used by You or another person in a manner which is unusual, unreasonable, excessive or fraudulent;

4.       if a threat or risk exists to the security of the service or the integrity of the Global Gossip services or the Vodafone Network; or

5.       the provision of the Service may cause death, personal injury or damage to property

6.       You have engaged in fraudulent activities in relation to the Service (or any feature of it); or

7.       You are, or are operating as, a Carriage Service Provider or Carrier.

We can suspend or limit the Service or terminate this Agreement if:

1.       We are required to do so by a regulatory authority such as the ACMA; or

2.       We are required to do so by the law, or a law enforcement agency.

We can also limit the Mobile Service for a reasonable period for maintenance, repair or similar operational reasons.

If we suspend or limit the Mobile Service and/or any Animal Pack (or any feature of it), you will be barred from using the Mobile Service and or any Animal Pack (or the feature of it which we suspend/limit) until we unbar the Mobile Service and or any Animal Pack (or the feature of it which we have suspended/limited). You may continue to use any credit on your Global Gossip Card for other services such as internet access or phone card access, as available or unless those services are also suspended for operational reasons, unless your Global Gossip Card has also been terminated. For conditions relating to the use of other Global Gossip Services refer to the terms and conditions relating to the use of those services available on www.globalgossip.com. You agree and accept that credit you place on your Global Gossip card, PIN or Account will not be refunded in any circumstance, other than those circumstances required by law, regardless of the availability of, or termination of any of the Global Gossip services.

Liability

The Competition and Consumer Act 2010 and other similar legislation imply certain conditions and warranties into your Agreement. We are liable to you if we breach any of those conditions and warranties. We limit our liability to the extent permitted by the Competition and Consumer Act 2010. Our maximum liability under this Agreement (except for breach of a term implied by the Competition and Consumer Act 2010) is limited to the total charges paid by you during the 1 month period prior to your claim.

Liability in relation to the purchase of a Handset

The Competition and Consumer Act 2010 and other similar legislation imply certain conditions and warranties into Your Agreement. We are liable to you if we breach any of those conditions and warranties. We limit our liability to the extent permitted by the Competition and Consumer Act 2010. Our maximum liability under the Agreement (except for breach of a term implied by the Competition and Consumer Act 2010) is limited to the total cost paid by you for the purchase of the handset.

No Warranty

Global Gossip offers you no warranty or guarantee in relation to any handset or equipment relating to the Mobile Services purchased by you other than that which is expressly implied under the Trade Practices Act and similar legislation. You accept that you must rely on the manufacturer's warranty in dealing with or resolving all issues relating to defective goods.

Indemnity

You indemnify us (that is, we can make you pay for) any loss or damage we suffer relating to the use of the Mobile Service or the Global Gossip Mobile Network by you. This indemnity does not apply to any loss or damage that we have caused.

Assignment

We may assign the benefit of and novate our rights and obligations under this agreement to Vodafone without your consent, and you irrevocably appoint us (Global Gossip) as your lawful attorney to execute all documents and to do all acts necessary or desirable to give effect to any such assignment or novation. For the purposes of novation, you agree to the novation of the Agreement to Vodafone on receipt of a notice from either us (Global Gossip) or Vodafone, such novation to be on terms no less favourable than the terms of this Agreement applying immediately before the novation.

Privacy of your Personal Information

We and/or our agents may collect personal information about you (your Personal Information) for the primary purpose of providing you the Mobile Service. If you do not provide Personal Information to us, we will not be able to provide you the Mobile Service. We may use your Personal Information for purposes that are related to providing you the Mobile Service and for which you would reasonably expect us to use that information. If you request in writing, we will give you access to your Personal Information and correct your Personal Information that is inaccurate or incomplete. We may receive and disclose your Personal Information to and from:

1.       Credit providers or credit reporting agencies for the purposes permitted under the Privacy Act;

2.       Law enforcement agencies to assist in prevention of crime; or

3.       Our service/content providers, dealers/agents and related companies for the Purpose, including the Vodafone Network Pty Ltd, and its related bodies Corporate.

4.       We may also disclose Your Personal Information to other third parties if required by law, if disclosure is permitted under the Privacy Act or other legislation, or the third party agrees to keep it confidential.

Enquiries and Complaints

More information about our Mobile Service can be found at www.globalgossip.com. If there is anything in this Agreement you do not understand please call Customer Service on 1300 73 83 53. You can also call the National Relay Service on 133 677 for communications assistance if you have a hearing or speech impairment.

Please contact our Customer Service if you would like a copy of this Agreement in an alternative format, for example, large print size.

If you have a complaint, contact Global Gossip's Customer Service on 1300 73 83 53. If you are not happy with or dissatisfied with the response of Customer Service in resolving an issue or problem you may ask for the issue to be referred to a supervisor. The supervisor will respond to you within 96 hours of the complaint being referred to him/her. The supervisor may respond to your complaint by phone, text (SMS), email or in writing at his/her own discretion. The supervisor may also escalate the issue to more senior personnel within Global Gossip at his/her own discretion and inform you that the complaint has been so escalated. Global Gossip will always use its best endeavours to resolve your complaint quickly but, as part of this Agreement, you acknowledge and understand that some problems are complex and may not be resolved quickly.

Where you are dissatisfied with the outcome of a complaint that you have raised with Global Gossip you may take the matter to the Telecommunications Industry Ombudsman (TIO), the Office of Fair Trading (OFT) in Your State/Territory, and/or, in the case of a privacy complaint, the office of the Federal Privacy Commissioner. The TIO deals with complaints that you have not been able to resolve with us. The OFT can provide you with information on your rights and assistance with resolving disputes with us.

 

Your Agreement Part 2

Charges and Rates

and

Things that Relate to the Charges and Rates

 

1.       What is this document all about?

This is the second part of your Agreement with us and is also a legal document. In it you will find the information you need about charges and costs. Where we talk about Global Gossip we will also use "we" or "us" and where we talk about you we will use "you" or "your".

 

2.       Can the charges and rates change?

Yes. The charges and rates outlined in the tables below can and will change from time to time. We will try our best to give you 30 days notice of changes to charges. Also, sometimes, you may be eligible to be a part of a special promotion. Whether you can be a part of a special offer or promotion will depend on that offer's terms and conditions which you will be able to find at www.globalgossip.com.

 

3.       What are the Charges for the Global Gossip Mobile Services?

Global Gossip has PAYG rates (Pay As You Go rates) that apply to your ordinary and general use of your Global Gossip Mobile Service, and special rates that apply to the Animal Packs. If you do not want to purchase an Animal Pack (and there is information about the Animal Pack below), the PAYG rates on the attached table will be the Charges you will pay for the Global Gossip Mobile services.

When you place money on your Global Gossip Card (Top-Up your account) either when you first get your card from us or when you Top-up later, the cost of using the Global Gossip Mobile services is deducted from that credit on your Global Gossip account.

The charges for using the Global Gossip Mobile Service are listed at the end of this document. We have a summary of these charges containing details of only the most commonly used services in your starter pack. That summary is ONLY a summary and does not list all the rates that apply.

 

4.       What is the smallest charge Global Gossip will charge me for?

For outgoing voice calls, we will charge you by the minute (60 seconds), for SMS by the text (TXT) (160 characters) and for data by 200 KB increments.

If you are using our Mobile Voice Services, the smallest amount we will charge you for is a minute even if you have only used a small part of that minute to make a call. We do not charge you to receive calls.

If you are using our Mobile TXT services, the smallest amount we will charge you will be for one TXT (160 characters) even if only used 1 character in sending your TXT.

If you are using our Mobile Data Services, we will charge you for a 200KB even if you have only used 1KB.

 

5.       What is a Standard Call?

A Standard call is a call to any Australian landline or mobile number. However, there are some calls and services that are not Standard Calls and are not charged as Standard Calls: video calls, international calls, '13', '15' and '18' numbers, 1223-Directory Assistance, 123-Ask us anything and all other premium and special numbers and services.

 

6.       What is a Standard Text?

A Standard TXT is when you send a text (TXT) from your mobile phone to any other mobile phone connected to a public mobile telecommunications network inside Australia. Standard TXT IS NOT a Premium TXT. The Standard TXT rate applies to Standard TXT sent up to 160 characters per TXT message. If your message is more than 160 characters, each additional character will be part of a new message up to a maximum of 154 characters per subsequent message, with each subsequent message attracting the rate appropriate.

 

7.       What is an Animal Pack?

You can use your credit on your Global Gossip account to buy or opt into any of the Global Gossip Animal Packs.

Each Animal Pack contains a number of special items ("inclusions") and depending on the Animal Pack you buy, you will have access to these items for either 30 days or when they run out (if they are a fixed number or quantity), whichever comes first.

To opt into an Animal Pack, you will need to send a text/SMS to 0410 467 747 or purchase it online.

 

8.       How many Animal Packs can I have at a time?

You can only buy one Animal Pack at a time. If you buy a second Animal Pack before the first Animal Pack runs out you will lose whatever is still left inside your first Animal Pack.

The only exception to this is the 'Datapack' which is the purchase of extra data allowance for internet access using your compatible handset or mobile dongle. 'Datapack' will top-up your current Animal Pack and will expire when your Animal Pack expires.

 

9.       How long does an Animal Pack last?

The Animal Packs last 30 days or until all your inclusions run out, whichever comes first. If any of the inclusions in the Animal Pack are unused, they will end 30 days after the Animal Pack was purchased.

 

10.   What does an Animal Pack contain?

The Animal Pack contains special items ("inclusions") that depend on what Animal Pack you buy. Those inclusions are different for every Animal Pack and are listed at the end of this document for each Animal Pack.

 

11.   What's inside and what is outside my Global Gossip Mobile Animal Pack?

Anything listed in the Animal Pack is a thing inside that Animal Pack. The special rates for the things in your Animal Pack apply only to those things listed inside your Animal Pack and these are all listed at the end of this document for each Animal Pack.

Anything that is NOT listed for that Animal Pack is outside the Animal Pack. If what you want to do with your Global Gossip Mobile Service is NOT listed as inside your Animal Pack, then it is outside your Animal Pack and the Global Gossip PAYG rates will apply (please check that what you want to do is not one of those things you can't do with your Global Gossip Mobile Service).

 

12.   My Global Gossip Mobile Service and my Animal Pack says "Free" or "Unlimited" in relation to some voice services. What does"Free" or "Unlimited" mean?

Global Gossip Fair Use policy applies to your Free or Unlimited use of the Service. Free or Unlimited voice services are provided for live dialogue between two individuals; unreasonable use is any use that is not live dialogue between two individuals other than retrieving your voicemail for your Global Gossip Mobile Service.

Using Global Gossip's Free or Unlimited voice services for conference calling or any variation of conference calling or call a number that dials out to a second number (other than to retrieve your Global Gossip Mobile Services Voicemail), are those things that we list as "can't" do in your Agreement with us.

Free or Unlimited voice services can't be used for multi-party calling (separate calls initiated by you but not linked together), monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections that do not consist of uninterrupted live dialogue between two individuals.

Global Gossip Fair Use policy applies in circumstances where there is unreasonable use of your Free or Unlimited Mobile Services. If we find that you are using its Free or Unlimited voice service plans for anything other than live dialogue between two individuals we, may at our option, charge a 95 per minute usage fee for all such calls, terminate your service, or change your plan to one with no free or unlimited usage components.

We will notify you if we intend to charge the additional fees, change or terminate your service, and you may terminate the Agreement.

 

13.   Can I find out what calls and how many I have made and how much money I have left on my account?

Yes. At any time you can check how much you still have in your account online at www.globalgossip.com, by sending a text message with "balance" to 0410 467 747 to or by calling Customer Service on 126 789.

We can also send you a paper version of your records. There will be a charge $10.00 for each paper record you request.

  

Global Gossip Mobile PAYG Charges and Rates

Charges are rounded to the nearest cent inclusive of GST.

Charge block (when timed charges apply) - 60 seconds

Item	Tariff (per minute or per event as appropriate)
Voice Calls to
PSTN (Fixed Line)	$ 0.20
Global Gossip Mobile Services	$ 0.20
All other Australian Mobile Phones for calls within Australia	$ 0.20
Video Calls	$ 1.50
Global Gossip Customer Service 126 789	$ -
Emergency 000, 112, 1144, 1100, 999, 106	$ -
Directory Assistance calls to 123, 15x, 1505, 1507, 011, 0103, 122, 1225	$ 1.50
Directory Assistance to through to connect 013, 1223, 12455, 118	$ 1.50
Divert to Voicemail	$ -
Divert to Fixed Line or Mobile	$ 0.20
Call Screen	Not available
Voicemail Retrieval	$ 0.20
Calls to 1800 numbers (freephone)	$ 0.20
Remote (calls to Aust defined remote area services)	Not available
Ships at Sea	$ 5.00
immarsat	Not available
mobilesat	Not available
Premium Numbers (calls to third party Premium voice service numbers)	Not available
Roaming Voice (calls originating from outside Australia)	Not available
Roaming SMS (SMS originating from outside Australia)	Not available
Roaming MMS (MMS originating from outside Australia)	Not available
Roaming GPRS (data sessions originating from outside Australia)	Not available
Roaming Blackberry (Blackberry sessions originating from outside Australia)	Not available
SMS local	$ 0.20
SMS delivery report	$ 0.20
SMS International	$ 0.20
SMS to Customer Service	$ 0.20
SMS Premium (SMS to/from Premium SMS 3rd party services)	Refer to the Premium SMS sheet
MMS	$ 0.50
Video MMS	$ 0.75
Mobile Data	5c/ MB
Additional Fees and Charges
SIM Replacement Fee	$ 10.00
Global Gossip Card or PIN replacement fee	$ 10.00
Number Change Fee	$ 10.00
Call Records (per paper bill)	$ 10.00
Port out fee	$ 10.00
Reconnection Fee	$ 15.00
Unbarring Fee (payable when the customer requests Global Gossip to bar a feature of the Mobile Service and subsequently requests that the feature be unbarred)	$ 10.00
Product return fee (for products ordered but subsequently not required)	$ 25.00
Administrative Fee for products returned as faulty but not faulty	$ 30.00

PAYG Rates apply when an Animal Pack or part there of expires or to any customer that has not purchased an Animal Pack.

Group 1 = 20c/min

Group 2 = 40c/min

Group 3 = 50c/min

Group 4 = 150c/min

 

Global Gossip Animal Packs Rates

You can use your extra credit on your Global Gossip account to buy or opt into any of the Global Gossip Animal Packs.

Each Animal Pack contains a number of inclusions and depending on the Animal Pack you buy, you will have access to these inclusions for either 30 days or when they run out (if they are a fixed number or quantity), whichever comes first.

Inclusions inside your Animal Pack
	GG to GG talk and text#	Included SMS/text	Included Minutes*	Bonus Data (MB)
$10 Dingo	Free	50	25	0
$20 Koala	Free	125	60	125
$30 Croc	Free	250	100	250
$50 Shark	Free	500	200	500
$10 Data	-	-	-	1000

# Subject to Fair Use Policy.

* Included minutes are to Group 1 and Group 2 destinations. Included minutes exclude calls to satellite phones and Pivotel

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